2026- 2029 STRATEGIC PLANS/GOALS

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Strategic Goal #1: Strengthen Organizational Sustainability, Capacity and Technology

Rationale: PLS has grown from a small agency into an organization with increasingly sophisticated operational, documentation, quality assurance, financial, and technology requirements. Continued growth requires systems that are efficient, sustainable, accessible, accountable, and responsive to the needs of persons receiving support.

PLS will strengthen its organizational infrastructure while maintaining responsible financial management, effective documentation, appropriate technology, accessibility, and readiness for future opportunities and service growth.

Strategic Goal #2: Enhance Quality of Life and Person-Centered Outcomes

Rationale:The mission of PLS is centered on supporting persons receiving support to achieve their goals and dreams while developing confidence, independence, self-esteem, and meaningful community connections.

PLS will continue to strengthen person-centered planning and outcome measurement so that supports are based on individual preferences, abilities, needs, goals, choices, and desired outcomes.

Strategic Goal #3:Strengthen Quality, Safety, Risk Management and Continuous Improvement

Rationale: PLS is committed to maintaining a high standard of quality, safety, ethics, and accountability. The achievement of CARF three-year accreditation in 2025 demonstrated PLS's commitment to quality service delivery and continuous improvement.

During the next three years, PLS will focus on sustaining accreditation requirements while strengthening quality assurance, risk management, emergency preparedness, incident learning, documentation, privacy, and continuous improvement.

Conclusion

The 2026–2029 Strategic Plan provides Personal Lifestyle Support Inc. with a clear framework for continued growth, quality improvement, and sustainability. The plan builds upon the organization’s previous strategic priorities while reflecting the current environment and accomplishments of PLS.

PLS will continue to place the person receiving support at the centre of planning and decision-making while maintaining strong organizational systems, quality and safety practices, staff development, accessibility, technology, and community relationships.

Through ongoing measurement, evaluation, collaboration, and continuous improvement, PLS will maintain a culture of continuous improvement and continue working toward its mission of empowering persons receiving support to achieve their goals and dreams and experience meaningful, fulfilling lives within their communities.